Amazon appears to have rowed back from a public threat to end support for Visa payments in the UK in a dispute over payment fees. The ecommerce giant sent an email to users of Amazon.co.uk … Read more
Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, … Read more
Supply chain logistics — getting components and eventually finished products from A to B to C — is one of the most critical parts of running a business, not least because it is one of … Read more
Checkout technology company Bolt continues to make quick work of attracting new capital. The company announced Friday $355 million in Series E financing to give Bolt an $11 billion valuation, according to sources close to … Read more
Instacart is introducing a new “Ready Meals” hub to make it easier for users to discover and order ready-made meals from grocery stores on its app. The on-demand grocery delivery platform has offered ready-made meals … Read more
Starting an e-commerce business on one of the large marketplaces, for example, Shopify, can be an easy process, but what the team at Swell began to notice was that the model could only take a … Read more
Buy now, pay later has grown to be an alternative to credit cards, with the trend generating $100 billion in sales last year, more than four times 2020. However, even with the spread out payments, … Read more
Product returns remain a headache for many e-commerce companies. Some have gotten creative in how they approach it — for example, Amazon formed relationships with Kohl’s and Stein Mart for in-person returns, while PayPal acquired … Read more
Lipa Later, a Kenyan tech-led consumer credit platform, is planning to expand to new markets in Africa after raising $12 million in pre-Series A funding. The equity and debt funding round saw the participation of … Read more
Many of us are moving around these days a lot less than we used to — because of Covid, we’re working from home instead of an office; and we are traveling and going out less. … Read more
